Distance Sales and Service Agreement

Distance Sales Contract

Credit Card Privacy and Terms of Use;

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1. Booking and Payment Terms

1) A reservation and a sale shall become real and final upon the Customer's reading, filling in and signing of this contract and the detailed tour programme and tour registration forms provided to the Customer by Four Spring Travel, the timely payment of the prepayment and the approval of the Four Spring Travel representative.

2) The Customer who makes a reservation on behalf of more than one person or group is responsible for fully informing the other persons on whose behalf the reservation is made of the terms of this contract, the information and contents of the detailed tour programme and tour registration forms and obtaining their approval. Other persons are deemed to be aware of their responsibilities and obligations. The Customer is responsible for any disputes arising from these deficiencies of other persons, Four Spring Travel cannot be held responsible in any way.

3) The dates, amounts, payment options and delay penalties for prepayments, interim payments and final payments are stated separately in each detailed tour programme.

4) When payments are to be made in Turkish Lira (TL) instead of foreign currency, the CBRT Foreign Exchange Selling Rate of that day is taken as basis.

5) Bank charges for each payment to be made by the Customer through the bank shall be borne by the Customer. The payment to be made to Four Spring Travel's account must be net amount.

5) Changes in fuel, airport tax, VAT, special taxes in the countries and cities to be visited and all kinds of fees, duties and taxes related to tourism services that may occur from the date of prepayment to the departure date of the tour are reflected in the tour fees.

6) Four Spring Travel is obliged to have compulsory travel assurance insurance for the Customer for tours with accommodation. For tours that do not exceed 24 hours, insurance is not compulsory, so insurance is only provided for tours with accommodation. The provisions specified in this insurance policy are valid. If the customer does not find the police conditions of this compulsory travel assurance insurance sufficient, he/she can individually take out a new insurance. However, he/she cannot request the cancellation of the insurance made by Four Spring Travel or the refund of the insurance amount.

2. Mandatory Changes and Tour Cancellations arising therefrom:

1) Natural disasters (earthquake, flood, fire, typhoon, landslide...etc), states of emergency (war, terrorism...etc), public movements (strike, march, road closure...etc), health problems (epidemic, quarantine... etc), extraordinary weather conditions (heavy snowfall and blizzard, fog, severe thunderstorm, lightning strike), travel warnings and restrictions due to interstate diplomatic problems and tensions, special restrictions such as liquidation or bankruptcy of any of the transportation companies and/or hotels booked, cancellation of planned concerts and events due to these reasons and any other reason including but not limited to these, Four Spring Travel cannot be held responsible for any loss or damage arising directly or indirectly from the consequences of any unforeseen or unforeseeable negativity that is not the fault of Four Spring Travel, nor can Four Spring Travel be held responsible for the failure to fulfil its obligations or the failure to fulfil its obligations due to these reasons, and Four Spring Travel cannot be held responsible for any material and moral responsibility. Four Spring Travel may change the tour or cancel the tour for these reasons.

3. Four Spring Travel and Customer Cancellation Conditions:

1) Four Spring Travel does not apply interest for delays in payments in case the customer fails to make payment on the specified dates. However, unless otherwise stated in the detailed tour programme, the customer must complete the payments until 15 days before the departure date of the tour at the latest. Otherwise, Four Spring Travel reserves the right to unilaterally cancel this contract and refund all payments except flight, hotel, event and concert tickets.

2) Four Spring Travel may cancel the tour 1 day in day tours, 7 days in advance in city tours, 15 days in advance in domestic tours and 30 days in advance in international tours, without obtaining approval from the Customer, if deemed necessary, but provided that the Customer is notified. In such a cancellation, Four Spring Travel is obliged to refund the fee paid to the Customer. However, the Customer cannot claim compensation for cancellation. Four Spring Travel is not responsible for any damages arising from the Customer's use of upgrades or miles in flights and hotels.

3) In case of any cancellation by the Customer after these dates, regardless of the reason, the Customer undertakes to pay the remaining balance of the tour fee in full and the payment made up to that point will not be refunded. If a replacement is found within this period, the full amount paid will be refunded. The refund will be made to the Four Spring Travel account or credit card within 30 days after the cancellation is notified.

4) The customer can transfer the purchased tour to another person up to 3 days in advance for city daily tours, up to 20 days in advance for domestic tours and up to 30 days in advance for international tours. Four Spring Travel undertakes to make every effort to extend this period in favour of the customer. The transferee is jointly and severally liable together with the transferor for the balance and any expenses that may arise from the transfer. Even if the transferee does not sign this sales contract and the forms, he/she is bound by the provisions of this contract.

5) The amount of the refund to the customer will be made in the currency in which it was made to Four Spring Travel.

4. Dispute

The provisions of this contract are subject to Turkish law.

In all disputes that may arise from this sales contract, detailed tour programme form and tour registration forms, Four Spring Travel records will be considered as conclusive evidence.

In all disputes that may arise from this sales contract, detailed tour programme form and tour participation forms, Antalya (central) courts and Execution Offices are authorised.

FOUR SPRİNG TRAVEL (CLASS LEGEND TRAVEL TUR. SAN. VE TİC. LTD. ŞTİ)

* Four Spring Travel reserves the right to change the conditions.